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Hey,
I have a problem with AWS. I have setup a SES domain to send emails (which works flawlessly) but sometimes mails bounce because of spam. So a couple weeks ago I activated DKIM which also works great.
Now I'm trying to change the MAIL FROM domain and have setup a subdomain to use (mail.thedomain.com) and added the necessary MX and SPF records to the DNS but Amazon is not able to pick it up.
I tried a lookup with mxtoolbox.com and the values are shown there just the way it's supposed to be but the status in the AWS console doesn't change from "pending".
Any hints why this might be the case?
Cheers!
It could be caused by TTL. If amazon does not query the nameserver directly the old setting will be cached on their local nameservers. If that is the case, all you can do is wait
Btw. Mxtoolbox queries the nameserver directly and therefor does not have issues with TTL.
If that isn't the, feel free to post the domains. I will gladly take a look
Well, I changed the DNS setting also a couple weeks ago (same time as DKIM which was recognized in minutes) so I hope it's not that :D
Sure.
The TLD is baufragen.de and the FROM domain is mail.baufragen.de
Thanks!
That does indeed look correct. (as I don't have the dkim selector I cannot check that). And ttl is very low and I don't suppose you just changed it
What part is pending at the aws console? The whole domain or a specific part?
Only the MAIL FROM part. DKIM is verified and working. Also the emails are working but they are currently being sent from some AWS subdomain which is the default and I think that's triggering some Spam filters which is why I'd like to set the MAIL FROM domain.
I'm just not sure how to get around that problem :)
I'm unsure of how Amazon does this, but perhaps they hit the wrong mx and somehow failed. Could you remove the extra mx record and "try again"?
You're a genius! Man... No idea why I haven't tried that before.
Happy to help. Glad to hear it worked
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