Schema / relationship Question

Edited original post to be more concise and clear.

Hi Everyone,

I'm relatively new and have a few questions regarding a personal learning project I'm working on. Thank you in advance for any feedback!

CONTEXT:

My project is using the default laravel 7.x UI and auth scaffolding. (I'v already implemented roles with a roles table and role_user table.

Many users can have many roles:

1. Customer
2. Agent
3. Admin ...

Users with the Role of Agent can have one status at any given time; either 'AVAILABLE' or 'BUSY'.

QUESTIONS:

#1. How should I define the Agent User/Status relationship? Initially I did Many to Many. I created a statuses table and status_user table. Later I concluded that this was incorrect and changed the relationship to Many to One as seen below. ( I didn't change any of my tables)

IN THE USER MODEL:

public function statuses(){

        return $this->belongsTo('App\Status');

    }

IN THE STATUS MODEL:

	    public function users(){

        return $this->belongsToMany('App\User');

    }

#2. After having trouble with some queries I'm starting to think using the two tables (statuses and status_user) is in incorrect given how I modeled them above.

-Should I rollback just add a "status" column directly to the user table? or did I get the entire relationship wrong? -Maybe I shouldn't be relating status to the users table; instead to a separate 'Agents' table?