Level 75
I would suggest looking for some packages on GitHub you may draw some ideas from.
Nov 28, 2023
5
Level 8
Recommendations? Laravel Support Ticket System
Anyone have recommendations for a package for support tickets. I would like to integrate into my admin backend. This is for a small app that gets 2-5 support requests per week. I am looking for something not too complicated but that would hopefully provide the following features:
- create ticket from a form
- create ticket from incoming email to specified email address
- admin/agent is notified when a ticket comes in
- any agent can respond or be assigned a ticket
- agents can respond from admin backend
- clients can respond via email
- [nice to have] some form of spam filtering
Level 122
Larry is away with the fairies again. There is no such laravel-helpdesk, or badchoice-handesk
The definitive source is packagist if you want a package and not a complete solution
Level 80
@Snapey You can report its answers as unhelpful to hide them.
Level 122
a quick search on packagist, not a recommendation
Level 8
Actually, there is this https://github.com/BadChoice/handesk
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