Level 74
What do you mean with?
I feel it should be reviewed as to whether Laravel should be promoting this company considering its unethical billing and business practices.
Where do Laravel promote this company?
Jan 15, 2025
5
Level 1
Papertrail Scam
I just thought it should be known, that Papertrail (owned by SolarWinds), which has a built-in driver for Laravel, and as far as I can tell the recommended 3rd party solution for logging, makes it nearly impossible to cancel service once you sign up.
I've been trying to cancel for 2 months now, they don't reply to emails, chat support isn't even aware I have an account and claims I'm on a free account, while I'm clearly still being billed. On every channel you try to cancel they intercept with an exit interview, and then don't actually cancel. Its incredibly disturbing, and I feel it should be reviewed as to whether Laravel should be promoting this company considering its unethical billing and business practices.
SolarWinds doesn't exactly have a spotless reputation, if you read reviews, the get shredded on nearly anywhere you can write a review, yet Laravel is providing the company free leads.
Sorry, but needed to vent my frustrations. Not exactly a technical discussion, but people should be aware they are shady.
Level 1
@Tray2 Laravel has a first party driver for it. If thats not an endorsement of a service, I'm not sure what is.
Level 74
@slothentic They added native support back in version 5.7, but you can always make a pull request to have it removed, or just ignore that it has support for something you don't like.
Level 122
raise a dispute through your credit card company
Level 1
@Snapey Yep, I threatened chargebacks if they did not cancel, and wouldn't you know it, my case suddenly got escalated to someone who can do something. Banks require you to work with the company first, I'm trying to go that route, but they are a nightmare to deal with. 2 months, over 30 emails, several exit interviews to cancel a $5 a month service. I wish I had never signed up.
Please or to participate in this conversation.