Level 8
and again my demo database was deleted and I do not know how to get in touch with supoort ofthem. Have they some ?
Where is support page under https://cloud.digitalocean.com ?
Does anybody have similar problems with digitalocean.com ?
Jan 22, 2019
4
Level 8
About payment on cloud.digitalocean.com
Hello, who use cloud.digitalocean.com ? I have 1 droplet for my demo applications and I wonder if there is a way to pay $5 till the end of the current month. Or how in the beginning of the month to pay till the end of the month? I did not find such possibility inside of cloud.digitalocean.com. The reason is that last days I twice found that my 2 databases were deleted and inside of my phpmyadmin I found https://imgur.com/a/Wa7o6FD
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I payed my owe inside cloud.digitalocean.com on billing page and in my youhoo account I about 20 hours ago found next email https://imgur.com/a/61StGzn But why december is here. I am working in Jan 2019
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On my billing page of cloud.digitalocean.com I see : https://imgur.com/a/VqCWPGc and Billing history : https://imgur.com/a/RoXVOxC
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very strange that about 2 hours ago I found that my databases were deleted and PLEASE_READ_ME_FXF database with error message I do not really need to restore my database but why they were deleted after my payment?
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Where there is official support of cloud.digitalocean.com ? For whom to send such emails?
Thanks!
Level 67
Have you contacted support on the main site (top-right)? https://www.digitalocean.com/
You're just looking at the login page...
Level 8
Yes, on support page I found how to create a ticket and twice last days I sent new tickets and after that my databases were not deleted anymore. But in feedback emails from Digital Ocean there were answers to my questions - they were too common... This situation is annoying and surprizing. I think last year I did not have some problems if I did not pay for 2-3 weeks.
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Did some rules were changed and I miss?
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If there is a way in beginning of the month to pay till the end of the current month?
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