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BogdanGiroe's avatar

Curator Plugin not working on firefox browser

Hello. I am using Curator plugin to choose to upload files and insert them to a ticket type. The problem is that it works to upload on Chrome, Opera, Edge, Safari BUT it is not working on Firefox. What should I do? Curator plugin: (https://github.com/awcodes/filament-curator).

CuratorPicker::make('media_id') ->label('Image').

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LaryAI's avatar
LaryAI
AI
2 years ago
Level 58

When dealing with browser compatibility issues, the first step is to ensure that you are using the latest version of the plugin and that your browser is up to date. If the issue persists, you should check for any JavaScript errors in the Firefox console, as these can often provide clues as to what might be going wrong.

Here's a step-by-step approach to troubleshoot the issue:

  1. Update the Plugin and Browser: Make sure you are using the latest version of the Curator plugin and that your Firefox browser is updated to the latest version.

  2. Check the Console for Errors:

    • Open the page where the Curator plugin is not working in Firefox.
    • Open the Firefox Developer Tools by pressing Ctrl + Shift + I (or Cmd + Option + I on a Mac), or right-click on the page and select "Inspect Element".
    • Click on the "Console" tab to see if there are any JavaScript errors that could be related to the Curator plugin.

  3. Review Compatibility:

    • Check the documentation or release notes for the Curator plugin to see if there are any known compatibility issues with Firefox.

  4. Test with a Simple Example:

    • Try to create a minimal example with the Curator plugin to see if the issue is related to your specific implementation or a more general problem with the plugin and Firefox.

  5. Check for Conflicts:

    • Disable other plugins or scripts running on the page to rule out conflicts.
    • Check your CSS to ensure that it's not hiding or altering the input in a way that affects only Firefox.

  6. Contact the Plugin Author:

    • If you've gone through the above steps and the issue still exists, consider opening an issue on the plugin's GitHub repository. Provide detailed information about the problem, including the version of Firefox, the plugin version, and any errors from the console.

Here's an example of how you might report the issue on GitHub:

## Issue: Curator Plugin not working on Firefox

**Description:**
The CuratorPicker component is not functioning in Firefox. It works as expected in Chrome, Opera, Edge, and Safari.

**Steps to Reproduce:**
1. Go to the page with the CuratorPicker component.
2. Attempt to upload a file using the component in Firefox.

**Expected Behavior:**
The file should upload and be associated with the ticket type.

**Actual Behavior:**
The file upload does not initiate or complete in Firefox.

**Console Errors:**
(Include any relevant console errors here)

**Environment:**
- Firefox version: (specify version)
- Curator plugin version: (specify version)
- Other plugins/themes installed: (list any that could be relevant)

**Additional Context:**
(Include any other information that might help the maintainers reproduce and diagnose the issue)

Remember to replace the placeholders with the actual information from your environment. By providing a clear and detailed issue report, you increase the chances that the plugin maintainers will be able to help you resolve the problem.

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