support emails not working but password reset emails working

Hi, the following is not working for me in my spark application. I configured all of the mail settings correctly with gmail smtp. I know this is true, because all the other mail functionality on the spark app is working... such as password resets.

Any idea on why is the customer support emails not working? Would love to hear from people who have used Spark before in a production env.

SparkServiceProvider.php

/**
     * The address where customer support e-mails should be sent.
     *
     * @var string
     */
    protected $sendSupportEmailsTo = '[email protected]';

Thanks!