We make a platform where we, our users and third parties will be present. We would like to know the functionality of crm: can these third parties interact with our users through the crm system.
That is, our users on our platform ask a question, third parties see it in their system and give an answer to users in their system and this answer comes to us in the system.
Is it possible to do this only using third-party crm or will it develop its solution faster?
Our stack: Laravel php8,1, ReactJS
how are you going to get third parties to adopt your recommended crm (the one that you have written an api integration for)?
The 'crm' system they will all have in common is email
Similar to the way a helpdesk works, you could send them the question as email and allow them to reply to the email, or click on a link to go to the complete thread in your app and reply there
IMO, a third-party CRM can definitely facilitate interactions like that. I worked on a similar project where users could post questions, and our third-party CRM allowed the vendors to respond directly. It worked well for streamlining communication.
IMO, a third-party CRM can definitely facilitate interactions like that. I worked on a similar project where users could post questions, and our third-party CRM allowed the vendors to respond directly. It worked well for streamlining communication.
Generally, CRM makes you pay per user, so I imagine you need to include all users of your system and third-party users, educate everyone on how to use and integrate with a chat platform. I don't know of a CRM that would be able to meet these demands efficiently, a CRM works with a leader or scrum master assigning tasks to system users, and these users making notes on each client that is linked to an assigned task. I think if you develop a private forum it will be more effective, where your users ask questions and third-party users as moderators respond.
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