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Dear community,
I've finished my work on a ticket system nearly. After a ticket is created an email is sent to the user. This e-mail includes at the bottom a line saying: ticket_id:XXXXX. Now when a user answeres to this mail a new reply to his ticket should be created. How can I easily use PHP to get just the ticket_number (XXXXX). Here's a sample email:
new ticket was opened. In case of reply to this e-mail a new answer will be added to your ticket.
ticket_id: 123456
somemore text bla bla
I think using a regex would be to overloaded. Keep in mind users may answer to the same email a few times.
Most ticket systems I've used have had the ticket number in the subject line rather than the body - which is easier to handle. Using a regex is probably the easiest though - just make sure to use an ? in it so it stops at the first match (something like '/(^ticket_id: ([0-9]+$))?/s') although I guess the ticket_id: will be the same throughout the email so might not matter.
I was typing the regex while eating a sandwich and listening to someone on the phone - so wouldn't surprise me ;-) Hope using the subject line works out ok :-)
no problem, could you tell me more about the regex? I'm a amateur when it comes to writing regex.
I was trying (and failing! yay fridays!) was a pattern that would look for 'ticket_id: ' followed by one or more digits ([0-9]+) and then the end of a line $ and the ? means 'quit after the shortest match'. Wrapping the sections in () means you can extract the specific bit that matched what you are after. So for instance this would match a subject line like 'Re: T1234: My regex doesn't work' and print just the number in the results :
$result = preg_match('/T([0-9]+):/', $subject, $matches);
if ($result) {
print $matches[1] . "\n";
}
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